What to Do During a Power Outage

Power outages can happen unexpectedly. For members who rely on electricity dependent medical devices, outages can feel especially overwhelming. We’re here to help you stay safe and supported.

1. Check your immediate safety

If your breathing worsens, your device stops working, or you feel unsafe at any time, call 911 right away.

2. Switch to backup power or supplies, if you can

• Use backup oxygen tanks or battery powered equipment as instructed
• Conserve battery power by turning off nonessential features
• Keep devices and batteries dry, ventilated, and off the floor

3. Monitor your symptoms and call 911 if you experience:

• Difficulty breathing
• Chest pain
• Confusion or dizziness
• Device malfunction or failure

4. Use generators safely.

Never operate gasoline generators indoors (risk of carbon monoxide).

How we can help

Support with medical equipment

If you use electricity dependent Durable Medical Equipment (DME) such as an oxygen concentrator, ventilator, suction device, enteral pump, or powered wheelchair, we can:

• Contact your DME supplier for backup batteries, oxygen cylinders, or replacement equipment
• Confirm what backup supplies you have and how long they may last
• Check on faster resupply options

Connection to local services

We can also:

• Help you connect with the utility’s medical priority list
• Help you receive outage alerts and updates
• Identify powered shelters in your area
• Arrange non emergent transport, when available

Ongoing support

We’ll stay in touch until your power is stable and your equipment needs are covered.