Meridian’s dedicated providers exemplify our mission to deliver the highest quality care to transform the health of communities, one person at a time. Our Provider Engagement team is here to assist providers as they fulfill that mission.
Available Support Options
Availity® and the Secure Provider Portal
Most essential administrative tasks can be completed 24/7 in Availity or our secure provider portal.*
Tip: Complete key functions quickly and easily, such as:
- Verify eligibility and benefits
- Submit, correct, and check the status of claims
- Manage authorizations, obtain real-time status updates, and upload clinical information
- Review payment history and Explanation of Payment
*Please note: All provider groups are required to actively manage and verify secure provider portal user access. Review our provider notice for additional details.
Provider Services
Available Monday through Friday, 8 a.m. to 5 p.m., at 866-606-3700 (TTY: 711).
Tip: Contact Provider Services for general information and assistance, such as:
- Fee schedule assistance
- Transportation requests
- Interpreter services
- Member eligibility and benefit questions
Provider Engagement Team
Contact your organization's assigned Provider Engagement account manager or specialist for seamless support.
For those without an assigned representative, please complete our intake form so we can route your inquiry to the team member best equipped to assist you.
Tip: Contact the Provider Engagement team for complex inquiries, such as:
- Support with escalated claims questions
- Staff education and in-service training requests
- Clarification on reimbursement rates and operational policies
- Questions about updating facility and practice information
- Provider portal assistance
Provider Engagement Team Intake Form
Complete our simple intake form to help us provide faster, streamlined support. For providers unsure of their region, consult the map and county lists below.
Provider Engagement Intake Form
Reminder: Providers with an assigned Provider Engagement Account Manager or Network Specialist should contact them directly.
1. Boone
2. Bureau
3. Carroll
4. DeKalb
5. Fulton
6. Henderson
7. Henry
8. Jo Daviess
9. Knox
10. La Salle
11. Lee
12. Marshall
13. Mercer
14. Ogle
15. Peoria
16. Putnum
17. Rock Island
18. Stark
19. Stephenson
20. Tazewell
21. Warren
22. Whiteside
23. Winnebago
24. Woodford
1. Adams
2. Brown
3. Calhoun
4. Cass
5. Champaign
6. Christian
7. Clark
8. Coles
9. Cumberland
10. De Witt
11. Douglas
12. Edgar
13. Ford
14. Greene
15. Hancock
16. Iroquois
17. Jersey
18. Livingston
19. Logan
20. Macon
21. Macoupin
22. Mason
23. McDonough
24. McLean
25. Menard
26. Montgomery
27. Morgan
28. Moultrie
29. Piatt
30. Pike
31. Sangamon
32. Scott
33. Schuyler
34. Shelby
35. Vermillion
1. Alexander
2. Bond
3. Clay
4. Clinton
5. Crawford
6. Edward
7. Effingham
8. Fayette
9. Franklin
10. Gallatin
11. Hamilton
12. Hardin
13. Jackson
14. Jasper
15. Jefferson
16. Johnson
17. Lawrence
18. Madison
19. Marion
20. Massac
21. Monroe
22. Perry
23. Pope
24. Pulaski
25. Randolph
26. Richland
27. Saline
28. St. Clair
29. Union
30. Wabash
31. Washington
32. Wayne
33. White
34. Williamson
1. Cook
2. DuPage
3. Grundy
4. Kane
5. Kankakee
6. Kendall
7. Lake
8. McHenry
9. Will