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Provider Claim Alerts

Please review the below information on known claim processing issues and action items to resolve.

System Configuration Issues: These issues occur when the claims system is not configured to pay claims per guidelines. In most cases no action is needed by provider as Meridian will automatically reprocess impacted claims once the system configuration is corrected. If providers will be required to resubmit claims, information will be posted below in the Details section.

Billing Opportunities: When Meridian identifies an opportunity for clarification of billing requirements, information will be posted to allow providers an opportunity to submit a corrected claim for adjusted reimbursement as appropriate

If you have a claim that should be included in one of the claim projects below (which you believe denied incorrectly) and it has not yet been adjusted as of the date the project is closed, please let us know the claim number so that we can research it and confirm. You may  confirm claim status via the Meridian Service Portal (preferred), contacting the call center at 866-606-3700 or reach out to your provider contact for more information.

 

 

Issue Resolution Status Key

  • Research: Issue is being investigated, no action needed at this time. Please monitor this page for further information.
  • Solution Identified: Root cause of the issue has been identified, but system update is not yet completed.
  • Resolution Deployed: System has been fixed, current claims processing correctly, claims reprocessing will occur for prior claims.

Project Status Key

  • Creation: Meridian is in the process of identifying the impacted claims.
  • In Progress: The project is actively being worked and payments will begin to be issued.
  • Batch Complete: Most claims in the project have been systematically reprocessed with the exception claims which have fallen to manual reprocessing.
  • Completed: Claims included in the claim project have reprocessed. Note, this is not a guarantee of payment, during the reprocessing of claims may hit additional claim edits.

For questions about global issues or the associated claims projects, please contact Provider Services or reach out to your provider contact for more information.

System Configuration

Updated 9/13/2022 

Open Issues Impacted Provider Types Impacted Program(s) Details Issue Resolution status Claim Project Status Target Completion Date*
S5130 overpaid from 1/27/22 through 2/10/22 Waivers HealthChoice, MMAI, YouthCare Details (PDF) Resolution Deployed Creation 10/15/2022
Revenue Code 657 claims denying EXBt Hospice HealthChoice, MMAI Details (PDF) Solution Identified In Process 10/15/2022
A0120 and A0130 claims denying EXL6 Transportation MMAI Details (PDF) Solution Identified Creation 10/15/2022
7/1/2020 Enhanced Practitioner Fee Schedule Rate Physicians, Advanced Practice Nurses, Local Health Departments and Physician Assistants HealthChoice Details (PDF) Solution Deployed In Process 10/15/2022
Patient Credit file being applied twice Hospice Long Term Care HealthChoice, MMAI, YouthCare Details (PDF) Solution Deployed In Progress 10/15/2022
A0120, A0130, T2001 and T2005 denying EXBV Ambulance HealthChoice, MMAI, YouthCare Details (PDF)

Solution Deployed In Progress 10/15/2022
DME Procedure Codes @100% of Billed Charges All Providers HealthChoice, MMAI, YouthCare Details (PDF) Solution Identified Creation 12/31/2022
DME Procedure Codes Under Paid @ 25% of Billed Charges  All Providers HealthChoice, MMAI, YouthCare Detials (PDF) Solution Identified Creation 10/15/2022
CPT® Codes G008 and G0009 paying @25% of billed charges All Providers HealthChoice, MMAI, YouthCare Details (PDF) Solution Identified Creation 11/15/2022
CPT® Codes 90472, 90471, 99440, G0438 denying EXMd All Providers HealthChoice, MMAI, YouthCare Details (PDF) Solution Identified Creation 11/15/2022
CPT® codes 0240U, 0241U, 87637 added of the QW modifier All Providers HealthChoice, MMAI, YouthCare Details (PDF) Solution Identified Creation 11/15/2022

 *Project completion is when the batch process has finished. Not inclusive of manual changes.

Billing Opportunities

Issue Provider Type Guidance
n/a n/a n/a

 

Completed Projects

Below is a listing of completed claim projects. If you have a claim that should be included in one of the completed claim projects below (which you believe denied incorrectly) and it has not yet been adjusted, please let us know the claim number so that we can research it and confirm. Please reach out to your provider contact for more information.

Issue IMPACTED PROVIDER TYPES Details ISSUE RESOLUTION STATUS CLAIM PROJECT STATUS
A0130 incorrectly denying for Health Choice and YouthCare Ambulance Details (PDF) Solution Deployed Batch Completed
A0130 and A0425 incorrectly denying for MMAI Ambulance Details (PDF) Solution Deployed Batch Completed
CPT® 36416 denying EXIM - Missing or Invalid Modifier Physicians Details (PDF) Solution Deployed Batch Completed
Claims Denying for EX2b, 2C, 2c, 2E, 2f and 2G for Health Choice, Youth Care and MMAI All Providers  Details (PDF)  Solution Deployed Batch Completed
CPT® codes for COVID administration denying EXGT FQHC, RHC and Encounter clinics Details (PDF) Solution Deployed Batch Completed
G0299 denying EXVI Hospice Details (PDF) Solution Deployed Batch Completed
C and P HCPCS denying EX46 Facilities Details (PDF) Solution Deployed Batch Completed
BH claims in correctly denying EX18 BH, CMHC Details (PDF) Solution Deployed Batch Completed
CPT® codes for COVID administration denying EXNT FQHC, RHC and Encounter clinics Details (PDF) Solution Deployed Batch Completed
CPT® 96110 denying EXIM and EXys Practitioners Details (PDF) Solution Deployed Batch Completed
CMHC codes incorrectly denying for no authorization for contracted providers CMHC Details (PDF) Solution Deployed Batch Completed
Claims denying EXsQ RHC Details (PDF) Solution Deployed Batch Completed
CPT® G2023 denying EXIM and EXys All Providers Details (PDF) Solution Deployed
Batch Completed
CPT® 99000 COVID Specimen denying EXys All Providers Details (PDF) Solution Deployed Batch Completed
SMHRF Revenue Code 110 Missing $10 add on SMHRF Details (PDF) Solution Deployed Batch Completed
MMAI Claims Crossover Issue  All Providers Details (PDF) Solution Deployed Batch Completed
CPT® codes denying EXcL All Providers Details (PDF) Solution Deployed Batch Completed
CPT® code 99401 and E&M billed togethe All Providers Details (PDF) Solution Deployed Batch Completed

 

 

CPT® is a registered trademark of the American Medical Association