Annual Training Resources
Required every year, for every contracted provider
For questions, please contact the Provider Engagement team.
Fraud, Waste, and Abuse (FWA)
Education about detecting and reporting FWA
All contracted providers are required to complete training.
Critical Incidents
Education to recognize and report instances of member abuse, neglect, and exploitation for Meridian and its family of plans
All contracted providers are required to complete training.
Cultural Competency
Understand fundamental practices for delivering culturally appropriate care and examine the negative effect of unconscious bias in the quality of care. Note: Providers may be able to earn continuing education credits following course completion.
All contracted providers are required to complete training.
Training Attestation Form and Instructions
Documentation of annual training completion is required. If training was completed with another health plan or through your organization (i.e., you did not participate in a training hosted by Meridian staff), complete the form below and return it to Meridian.
Mandatory Training Attestation (PDF)
Email: ILproviderrelations@mhplan.com
Fax: 312-980-0418
Mail:
Meridian
Network Development Attestation
1333 Burr Ridge Parkway, Suite 100
Burr Ridge, IL 60527
Provider Orientation and How-To Guides
Find information and tools for newly contracted providers, staff, and established providers seeking a refresher
A New Provider Orientation is hosted monthly by our Provider Engagement team and covers essential health plan resources to support contracted providers.
Quarterly webinars tailored to FQHC, Waiver, Long Term Care, and behavioral health providers are also available.
Unable to attend a live session? Download your copy of the New Provider Orientation slides.
Our orientation tailored to waiver providers includes specialized guidance related to billing and other operational functions for these provider types. Attend one of our quarterly live webinars and access a copy of the presentation below.
Note: Home care agencies are responsible for ensuring their staff receive additional training as required by the Department on Aging. The orientation is not intended to fulfill training requirements.
Availity Educational Resources
Availity offers live webinars and recordings directly to registered providers. When logged into Availity Essentials, navigate to “Payer Training” within the “Help & Training” menu.
Secure Provider Portal Training
As Meridian and its family of plans complete migration to Availity as our exclusive provider portal, the Meridian secure provider portal will remain accessible.
No-Cost Continuing Education
Evidence-based courses designed and delivered by experts
Meridian providers have unlimited access to dozens of accredited continuing education courses through the Centene Institute for Advanced Education—all at no cost. View the Centene Institute course catalog.
Behavioral Health: Learning Opportunities for Providers and Caregivers
Education that supports members with behavioral health (BH) conditions
We offer free behavioral health training for providers and caregivers to support the delivery of quality care. (Note: Some may be eligible for CE credits.)
Meridian and its family of plans, including Meridian Medicaid Plan, Wellcare By Meridian, and YouthCare HealthChoice Illinois, offers free behavioral health training for providers and caregivers. Our goal is to support providers and caregivers in the delivery of quality care. Note: Some trainings are CE eligible.
Quality Improvement
Resources and education to help deliver quality care and close care gaps
The Quality Improvement team hosts monthly webinars on topics related to improving patients’ quality of care. Participants can attend the webinars using the Microsoft Teams meeting link sent each month via email. To be added to the invite distribution list, email ILHEDISOps@mhplan.com. And sign up for provider communications to receive Quality Improvement team news, such as upcoming webinar topics and updated HEDIS resources for providers.
Every year, a random sample of patients are surveyed about experiences with their providers, services, and health plan in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. It is an important component[NG8.1] of ensuring that patients are satisfied, not only with their health outcomes but also with their healthcare experience.