Meridian's GuidedCare program connects you to care, services, and resources that support your health. You may work with a care coordinator or care manager.
Personalized help, step by step
Your care manager or care coordinator will provide one-on-one support to help you take control of your health. They can help you:
- Make a plan of care to meet your health goals
- Help you understand your Meridian benefits
- Connect you with resources in your community
- Check in with how you’re feeling on a regular basis or as needed
- Answer your questions
Steven's story
After years of hospital stays and health challenges, Steven's family connected with Michael, a Meridian Care Manager. Michael listened, answered questions, and helped the family find care, services, and resources for Steven.
With Michael's help, Steven's family has:
- Found support navigating complex care needs
- Received help identifying solutions to healthcare challenges
- Connected with resources and services
- Built an ongoing relationship with a dedicated care manager
Learn more about Meridian’s GuidedCare program
GuidedCare is a program available at no cost to Meridian members. It helps connect you to care, services, and resources to help you manage your health.
All Meridian members are eligible. You may work with a care coordinator or care manager. Your care team will work with you to understand your health goals, answer questions, and connect you to the right support.
Your care coordinator or care manager can provide one-on-one support and help you:
- Create a personalized plan to support your health goals
- Understand your Meridian benefits and coverage
- Connect with providers, specialists, and community resources
- Coordinate care and services
- Answer questions about your care
- Stay on track through regular check-ins, as needed
All Meridian members can join the GuidedCare program. It may be especially helpful if you:
- Have a chronic health condition (e.g., diabetes, congestive heart failure, COPD)
- Have a disability or additional healthcare needs
- See multiple providers
- Need help accessing care or services
- Need additional support managing your health
Getting started is easy. Call Member Services at 866-606-3700 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m. to learn more about GuidedCare (also called Care Management) or ask your provider for a referral.
If you join the program, you'll be connected with a care coordinator or care manager.
A note for providers
If you know a member that would benefit from the Care Coordination program, you can submit a referral. Visit your Provider Portal, complete a Care Coordination/Complex Case Management Referral Form, or request a Care Coordination Referral Form from your Provider Network Development Representative.
Call Provider Services at 866-606-3700 with questions.