Behavioral Health


If you are experiencing a behavioral health crisis and need urgent support:

We are here to support you and your well-being. This includes the emotions and behaviors that affect your overall health or your behavioral health.

What is Behavioral Health?

Services that offer emotional support, treatment, counseling and guidance. Meridian covers inpatient hospital psychiatric services, outpatient partial hospitalization services (PHP) and intensive outpatient services (IOP). Meridian also covers community and outpatient services in partnership with DHS Mental Health Rehab Option Services. Click here to view a list of covered services:

Here at Meridian we offer specialized care coordination services to meet your needs:

  • Behavioral Health
  • Special Needs Children
  • Suicide Prevention
  • Substance Use and Abuse
  • Utilities, food, and housing aid

  • Alcohol or drug treatment
    • Detoxification services at a free-standing facility (ASAM level 3.7)
    • Residential substance use disorder treatment (ASAM 3.5)
    • Detoxification outpatient services
  • Adaptive Behavior Support (ABS) services for those under the age of 21 diagnosed with autism spectrum disorder
  • Care during a hospital stay
  • Community-based behavioral health services
  • Crisis services
  • Day treatment at a hospital
  • Intensive outpatient program
  • Medication-assisted treatment
  • Outpatient services
    • medication management
    • therapy
    • counseling
  • Residential treatment of substance abuse

  • Hypnotherapy
  • Biofeedback
  • Experimental procedures or non-drug therapies
  • Transcranial magnetic stimulation (TMS)

Are you a provider looking for information? Click here.

Meridian has a specialized team of care coordinators. They are committed to ensuring access to healthcare services. Our goal is to help with your mental health needs. We offer Health Risk Assessents, Care Plans, and help with locating resources. Call us today to enroll with a behavioral health care coordinator. They will make a plan of care to meet your needs. And they will work with you on a monthly basis. The goal is to make sure you are getting the right level of care for your needs. This can include a face-to-face visit with your health plan.

  • Behavioral Health Case Management Team

There are some great programs within our care coordination team. See below to learn more.

Care Coordination

We have a team who focuses on mental healthcare needs. They will develop a thorough plan of care to meet your needs. This includes locating providers, resources, scheduling appointments and more.

On February 1, 2020, the Illinois Department of Healthcare and Family Services (HFS) moved all children with special needs into managed care. The Special Needs Children (SNC) program promotes achieving the best health outcomes and decreasing care gaps.

This population includes:

  • Children receiving Supplemental Security Income (SSI)
  • Children enrolled in the Division of Specialized Care for Children (DSCC) Core Program
  • Children with a physical disability category

A program for Medicaid enrolled children under the age of 21 in Illinois who have complex behavioral health care needs and could benefit from intensive home and community based services. These services may involve:

  • Family Peer Support
  • Intensive Home-Based Therapy
  • Respite
  • Therapeutic Mentoring
  • Therapeutic Support Services
  • Personal Support Services

Learn more!

After using the CARES line, a behavioral health care coordinator will follow up with you. This will be within thirty days of the crisis event.

Learn more!

Here at Meridian our care coordination teams are trained to support those at risk for suicide. Every day we are working to prevent suicide. Through technology, we connect members at risk before a crisis occurs. If you or someone you know may be at risk for suicide, call us at: 866-606-3700 (TTY: 711). Or use hot line services.

In need of a physical change? Meridian covers benefits for substance use. This can be:

  • residential treatment,
  • detox services,
  • partial-hospitalization programs (PHP)

Learn more!

A care coordination program aiming to help people diagnosed with depression. This program combines:

  • medication support,
  • diagnosis education
  • community connections
  • resources to help people live life to the fullest


Are you or someone you love struggling with drugs or alcohol? Need someone who will support you in the next step on your road to recovery? Call us today to be connected to a care coordinator.

Can a care coordinator help?

Yes. They are trained to help support our members with substance use and abuse. Call us today to be referred to a specialized case manager at:

Learn more!


Here at Meridian we believe in treating the whole person. If you are in need of general community resources, check out the list below!

If you need help with specific resources, reach out to a care manager. Please call 866-606-3700 and ask for a behavioral health case manager today!


We want to hear from you. Every quarter you are invited to participate in the Family Leadership Council (FLC). This group consists of youth, parents and community partners with Meridian care staff. They address concerns and find ways to improve children’s behavioral health and special care needs.

The FLC is a chance for you to:

  • Connect with other familes
  • Learn about helpful community resources and events
  • Share your experiences
  • Find ways to improve children’s behavioral health services
  • Find ways to improve the services of children with special needs

Do not see what you are looking for? Call us today! We will link you with a care coordinator!

Do not see what you are looking for? Call us today! We will link you with a care coordinator!

contact us. Meridian Member Services 866-606-3700 (TTY: 711) Monday-Friday 8:00 a.m. to 5:00 p.m.