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Ready to renew your Medicaid coverage? Explore our step-by-step guide to Medicaid renewal. Here's how
Ready to renew your Medicaid coverage? Explore our step-by-step guide to Medicaid renewal. Here's how

Upcoming Changes to MeridianHealth's Systems

Date: 05/21/21

Thank you for your ongoing partnership with Centene, the parent company of MeridianHealth.

Effective July 1, 2021, Meridian’s current web-based systems for managing MeridianHealth plans will be transitioned to Centene’s web-based platforms. The move to Centene’s platform will provide MeridianHealth with a higher performing, unified system. Note: These changes will not impact WellCare Medicare plans.

Some important administrative changes you need to know about include:

  1. New public website, specifically for the Illinois market (previously combined website with Michigan), now online: Visit ilmeridian.com
  2. New Secure Provider Portal: The current MeridianHealth provider portal will be replaced with a new provider portal on Centene’s platform, effective July 1, 2021.
    • Please register now for the new portal at provider.ilmeridian.com. Registering before July 1, 2021 will help us avoid delays from the start of the transition to ensure authorizations and claims are processed promptly.
      • **If you are already registered for our new MeridianComplete portal, you do not need to re-register.**
    • After July 1, 2021, authorizations will be processed through the new provider portal. Our eligibility verification requirement, claims and prior authorization submission processes will be changing. More information will be provided soon.
  3. When calling us at 866-606-3700: There will be changes to our phone number’s self-service application. Please have your NPI and TAX ID ready to navigate the self-service options. If the information you are looking for is not available, you are able to obtain more information through the provider portal or our public website.
  4. Member ID Cards: Our members will receive new member ID cards by July. You should confirm eligibility by using the new card through the provider portal.

You will receive more information in the coming weeks. We appreciate your partnership and will be in touch about the changes. If you have questions, please contact your Provider Relations Representative or call our Provider Services team at 866-606-3700 (TTY 711) Monday through Friday, 7 a.m. to 5:30 p.m. CST.