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Members Empowered to Succeed (METS) Program: Identifying and Supporting Members with Significant Behavioral Health Needs

Date: 03/14/25

The Members Empowered to Succeed (METS) Program is an integrated, whole-health approach to support Meridian members with significant behavioral health (BH) challenges—and the providers who care for them. METS focuses on the individual needs of each member to create a personalized recovery roadmap.

The METS team partners with the provider and the member for the ultimate level of recovery and resiliency.

  • METS clinical liaisons are licensed to work directly with BH providers to:
    • Identify members’ treatment history
    • Provide support to fulfill the care plan
    • Offer providers assistance with the utilization management process
  • METS service coordinators call members to:
    • Provide encouragement using motivational interviewing techniques
    • Identify barriers to health and resources to support the member's behavioral health, social, and medical needs

What Providers Need to Know

METS does not accept referrals, and members are identified internally by Meridian through claims.

If a member is identified for the program, a METS clinical liaison will reach out to arrange a phone call with the treating provider. Topics discussed during an initial call include:

  • Review of the member’s most recent treatment plan and assessments to understand current treatment goals and progress
  • Current barriers to treatment progress

Benefits and Outcomes of the METS Program

  • Applies an integrated, whole-health approach to members’ needs and care, including behavioral health, medical, therapeutic, pharmacy, and supplemental supports
  • Fosters cross-care team partnership to ensure coordination of care
  • Facilitates coordination of services and treatment between multiple providers
  • Supports providers with expert health plan knowledge of covered services, expanded benefits, and new programs—and how to access them
  • Increases the member’s access to physicians and specialists

METS Program Printable Flyers

For questions about the METS Program contact Meridian Provider Services at 866-606-3700, or Meridian MMP Provider Services at 855-580-1689, Monday through Friday, from 8 a.m. to 5 p.m.