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Important SNAP Updates: See what’s changing and where to get support. Learn more
Important SNAP Updates: See what’s changing and where to get support. Learn more

Illinois Electronic Visit Verification (EVV) system transition: February 2026 update

Date: 02/11/26

Meridian is committed to helping our providers navigate the Electronic Visit Verification (EVV) system transition. Review the essential Illinois Department of Healthcare and Family Services (HFS) EVV transition updates, effective April 1, 2026, including helpful resources outlined below.

EVV updates summary

Updated EVV compliance policy effective April 1, 2026; new 75% compliance threshold

  • In its notice issued February 10, 2026, HFS announced an updated EVV policy effective April 1, 2026, that applies to all Home Health Care Services (HHCS) provider agencies billing Illinois Medicaid, HealthChoice Illinois Managed Care Organizations (MCOs), and Fully Integrated Dual Eligible Special Needs Plans (FIDE SNPs).
  • The updated policy outlines quarterly compliance monitoring procedures, increases the state threshold for compliance with EVV requirements to 75%, and defines penalties for agencies that fail to meet the quarterly compliance requirements.

HFS quarterly town hall webinar for providers: March 26, 2026

  • The next HFS quarterly town hall webinar is March 26, 2026, from 9 – 11 a.m.
  • Updated EVV policy and related topics for HHCS providers will be covered
  • Learn more and register: EVV notice issued January 27, 2026

Background on the EVV transition

Effective December 31, 2023, Illinois implemented the EVV system for several populations, including HHCS providers billing Illinois Medicaid and FIDE SNP MCOs. Providers participating in the Meridian Medicaid Plan, YouthCare, and Wellcare Meridian Dual Align (HMO D-SNP) must be compliant with the EVV requirements.

  • Providers were asked to complete enrollment with Illinois’ statewide EVV vendor, HHAeXchange, which records the information defined and required by the 21st Century Cures Act
  • Read more about the transition, including the providers and agencies affected, in the notice issued June 7, 2024, by HFS

Here to help you navigate this transition

We recognize this is a significant change for many providers. Our Provider Engagement team is here to provide support, including the group of specialists who support HCBS Waiver providers in our network. Contact us with questions at Waiver_PR_Team@centene.com.

Waiver providers are also encouraged to register for one of Meridian’s quarterly HCBS Waiver Provider Orientation webinars, which offer helpful guidance about the EVV transition.